- Centralized storage
- Version control and auditability
- Approval workflows
- Security and access control
- Easy search and retrieval
- Disaster recovery
- Indexing
Our Offerings
At LAKSON, we provide a wide range of services. Our tailored offerings ensure that businesses can achieve seamless digital transformation and enhanced customer experiences.
Customer Services
We focus on delivering exceptional support and ensuring client satisfaction.
On-boarding
We provide seamless outbound on-boarding services, ensuring a smooth and efficient transition for clients. Our process is designed to minimise disruptions while facilitating a hassle-free handover, allowing clients to experience continuity and clarity throughout the transition.
Cross-Sell & Up-Sell
We help businesses increase revenue with tailored Cross-Sell and Up-Sell strategies. By offering complementary products and premium options, we enhance customer experience while driving growth and maximising value from each interaction.
KYC Process
Our efficient systems streamline customer verification, significantly reducing onboarding time while enhancing trust. By ensuring compliance and accuracy, we facilitate a smooth and reliable experience for both clients and businesses.
Help Desk
Our Inbound Help Desk services provide prompt and reliable support to address customer queries and technical issues. With a dedicated team ready to assist, we ensure a seamless experience for customers, enhancing satisfaction and loyalty.
Digital Lead Conversion
At LAKSOn Technology, we specialize in optimizing Digital Lead Conversion by combining advanced data analytics, personalized engagement and cutting-edge automation tools. Our approach focuses on targeting high-quality leads, creating customized experiences through dynamic content and tailored communication.
Customer Support
Our dedicated team ensures swift resolutions, fostering strong customer relationships and trust.
Testing and Validation
We offer comprehensive testing and validation services to ensure the quality and reliability of your systems. Our rigorous processes help identify issues early, ensuring smooth performance and compliance.
L1 and L2 Tech Support
We provide expert L1 and L2 tech support to resolve technical issues at various levels of complexity swiftly. Our team ensures quick, efficient troubleshooting to minimise downtime and enhance operational efficiency.
Receivable Management
Our services are designed to optimise cash flow and enhance financial stability for your business.
Multi -Lingual
Our services cater to diverse customer bases, ensuring effective communication and collection across various languages. We recognise that clear and respectful interactions are crucial in fostering strong relationships with clients.
Domestic Focused
Our services are tailored to meet the specific needs of businesses operating within local markets. We understand the unique dynamics of domestic transactions and the importance of maintaining strong relationships with local customers.
Voice Process
Our skilled team are trained to manage inbound and outbound calls, offering assistance, resolving queries, and delivering personalised service that boosts customer satisfaction.
Performance Driven
We focus on continuous improvement, employing advanced technologies and best practices to enhance productivity across all operations. Our dedicated team works closely with you to identify areas for optimisation.
Domains – Manufacturing, BFSI((Banking, Financial Services, and Insurance) Retail
We specialize in delivering tailored solutions across key domains. We address the unique challenges of each sector, helping businesses optimise operations.
Sales and Marketing
Lead Conversion
Our services are designed to turn potential clients into loyal customers through strategic, data-driven processes. We utilise advanced analytics to identify high-quality leads, qualify them based on their needs, and nurture them through personalised interactions.
Customer Retention
We help businesses build lasting customer relationships through data-driven retention strategies. We focus on personalised engagement, proactive support, and tailored solutions that ensure customer satisfaction.
Experience Customer Management
We deliver exceptional Customer Management solutions that enhance every stage of the customer journey. From personalised interactions to support, our services are designed to strengthen customer relationships.
Enterprise Document Management System
Legacy Conversion
Legacy conversion is the process of transforming outdated systems, applications, and data into modern, efficient solutions. This transformation ensures that your valuable information is not lost and can be easily accessed and utilised in contemporary digital environments. We provide a seamless transition, minimizing disruptions while maximizing the potential of your data and applications.
BPM (Business Process Management)
Payable Process Automation
Payables process automation, will revolutionise your accounts payable function by significantly reducing manual efforts and enhancing operational efficiency. Our solutions streamline invoice processing, approvals, and payments, minimizing errors and improving cash flow management
Shared Service Solutions
We streamline business operations by consolidating support functions across departments, improving efficiency and reducing costs. Our services enhance quality and standardise processes, allowing organizations to focus on their core competencies. With our tailored approach, businesses can drive innovation and boost productivity.
We look forward to working with you.
We look forward to
working with you
Let’s build the future together.